Maricourt is committed to resolving any issues or concerns that you may have. Many concerns can be resolved quickly with goodwill, often by making early contact with the class teacher or Head of Year. If this is not possible, or the teacher is unable to resolve your concerns, you should contact the Head Teacher.

The person who receives the complaint should attempt to work with the family to resolve the complaint informally. This may involve:

• Mediation and conciliation
• Explaining policies or decisions
• Helping the pupil to express their views to another person
• Review of educational provision
• Review of support services
• Making changes to the way things are done

Most complaints will be dealt with in this way.

Further information is included in the Maricourt complaints policy which can be found here.

The normal complaints procedure will be followed for pupils with SEND. Please refer to the SEND policy for additional information.